Last updated: May 26, 2026
1. Information We Collect
When you interact with sabahnepal, we may collect the following types of information:
- Personal Identifiers: name, email address, phone number, and any other details you voluntarily provide.
- Contact Information: postal address, city, district, and zip code needed for communications or service delivery.
- Account Information: username, password, donation or purchase history, and user preferences.
- Payment Data: credit/debit card details (processed securely by our payment gateway) or other payment method information.
- Communications: messages you send to our support team, feedback, surveys, and product or service reviews.
2. How We Use Your Information
We use the collected data to:
- Process, ship, and manage any orders, donations, or service requests.
- Maintain and secure your account.
- Respond to customer service inquiries.
- Send order‑related notifications (confirmations, shipping updates, receipts, etc.).
- Provide promotional and marketing communications, but only with your explicit consent.
- Improve our website, products, services, and overall user experience.
- Detect, prevent, and address fraud, security issues, and illegal activities.
- Comply with applicable legal and regulatory obligations.
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with trusted third parties only when necessary to provide our services:
- Service Providers: payment processors, logistics partners, email service providers, cloud hosting companies, and analytics services.
- Legal Requirements: government authorities, courts, or regulators when required by law.
- Business Transfers: in connection with a merger, acquisition, or sale of assets, provided the recipient agrees to honor this privacy policy.
4. Cookies & Similar Technologies
sabahnepal uses cookies, web beacons, and other tracking technologies to enhance your browsing experience:
- Remember your preferences and login status.
- Analyze how visitors navigate our site to improve functionality.
- Deliver personalized content and, when you have opted in, targeted advertisements.
You can manage or disable cookies through your browser settings; however, some features of the site may not work as intended.
5. Data Retention & Security
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. We employ industry‑standard technical and organizational safeguards (encryption, firewalls, access controls) to protect your information. While we strive for strong security, no transmission over the internet can be guaranteed 100% secure.
6. Your Rights
Subject to applicable Nepali law and other relevant regulations, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request the deletion of your data, where permissible.
- Object to or restrict the processing of your data.
- Withdraw consent for marketing communications at any time.
- Receive a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details provided below.
7. Children’s Privacy
Our services are intended for individuals aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete the data.
8. International Data Transfers
sabahnepal may transfer your data to service providers located outside Nepal. All such transfers are governed by appropriate safeguards to ensure an equivalent level of protection.
9. Changes to This Policy
We may update this privacy policy from time to time. When we make material changes, we will post a notice on our website and, when required, notify you via email.
10. Contact Us
If you have questions, concerns, or requests regarding this privacy policy, please reach out to us: